We partner with multiple trusted warehouses across the globe. Because of this, your items may ship from different locations depending on the product.

If you order multiple items, they may arrive in separate packages and at different times.

Shipping times vary depending on your location and the warehouse your item ships from. Tracking information will be emailed once your order ships.

Shipping should typically take no more than 10-14 business days. If you haven't received your products after 14 business days, please contact us via our contact form.

Please allow additional time during peak seasons or holidays.

Yes! We accept returns and exchanges on eligible items within 30 days of purchase.

To start a request, please submit our Contact Form. After review, you may be asked to provide photos if applicable.

Yes. The following items are final sale:

• All sticker products
  
• All Blind Box products
  

Blind Boxes are mystery items and cannot be returned based on which design you receive.

To keep your Lunavrse jewelry shining:

• Avoid prolonged exposure to water, sweat, and perfumes.
  
• Remove jewelry before showering, swimming, or exercising.
  
• Store pieces in a dry place away from humidity.
  
• Gently clean with a soft, dry cloth after wearing.
  

Proper care will help preserve plating and extend the life of your pieces.

Please fill out our Contact Form within 30 days so we can review and resolve the issue as quickly as possible.

Once marked delivered by the carrier, Lunavrse is not responsible for lost or stolen packages. Please contact the shipping carrier directly for assistance.